What must a provider do if they wish to deny a patient's request for access to their records?

A provider who wishes to deny a patient's request for access to their records is required to provide a written notice of denial, along with information on how the patient can file a complaint. This requirement is rooted in the principles of transparency and accountability established under the Health Insurance Portability and Accountability Act (HIPAA). The written notice serves to clearly inform the patient of the denial and outlines their rights, ensuring that they understand why access was denied and what steps they can take if they believe the denial was inappropriate. This response is crucial for maintaining trust in the patient-provider relationship and complies with regulatory obligations to protect patients' rights regarding their health information.