How should a NOPP inform patients about their right to file a complaint?

The selected response is correct because the Notice of Privacy Practice (NOPP) is designed to clearly inform patients of their rights, including the right to file a complaint regarding any perceived privacy violations. Outlining the complaint process in a straight-forward manner ensures that patients understand not only that they have the right to complain but also how to do so effectively.

By clearly detailing the steps required to file a complaint, the NOPP empowers patients and encourages them to exercise their rights. This transparency is crucial in fostering trust between healthcare providers and patients, as it demonstrates the provider’s commitment to privacy and accountability.

The other options do not fulfill the requirements for effectively informing patients. Simply providing a link to online resources may not adequately communicate the process, as many patients may prefer clear instructions presented in an easily understandable format. Relying solely on verbal communication can lead to misunderstandings or miscommunications, especially if patients are not in a state to fully absorb such information during their visit. Notifying patients at the end of their treatment does not provide an opportunity for them to act on their rights while still engaged in their care, which can result in missed opportunities to address privacy issues promptly.